Global Voice: Clear, Reliable and Secure Voice Communications
Whether you're supporting customers, running contact centres, or connecting teams across regions, every conversation counts, wherever your business operates.
Overview | Challenges | What is Global Voice | How Global Voice Works | Business Outcomes | Products | FAQs |
Reliable International Voice Services for Global Businesses
Delivering consistent voice quality across countries, carriers and platforms can be complex.
Global Voice helps you simplify international voice communications with reliable, secure and scalable services designed for modern global businesses.
Improve your call quality worldwide
Deliver clearer, more reliable conversations across regions, helping improve your customer and employee experiences.
Gain complete visibility and control
Monitor and manage your global voice services with confidence, using real-time insights to optimise performance, resolve issues faster and make informed decisions.
Simplify your global voice management
Reduce complexity by managing your international voice services through a single provider and operating model.
Scale your capacity as demand changes
Adapt quickly to growth, seasonal peaks and changing call volumes without disrupting service.
Strengthen your security and reduce fraud
Protect your voice communications with greater visibility, control and proactive fraud prevention.
Why Global Voice Is Becoming More Challenging
Your customer expectations have never been higher. Whether someone is calling your contact centre, sales team or support desk, they expect every interaction to be clear, reliable and secure. Yet many organisations still rely on fragmented voice services that create operational and customer experience challenges.
Inconsistent call quality across regions
Multiple carriers and providers to manage
Difficulty scaling capacity during peak demand
Increasing fraud and security risks
Complex regulatory requirements across countries
Limited visibility and control over voice performance
What is Global Voice?
A simpler way to connect every conversation.
Global Voice is a global voice communications platform that helps you deliver high-quality inbound and outbound calling services across multiple countries and regions.
It provides a simpler way for you to manage your voice services globally, helping you improve call quality, reduce operational complexity and support your customers wherever they are.
Who uses Global Voice?
- Global enterprises operating across multiple countries
- Contact centres serving international customers
- Businesses expanding into new markets
- Organisations modernising voice and cloud communications
Voice that works for you
Voice availability
Seamless Integration with Your Existing Stack
- Access a pre-integrated ecosystem of 54 SIP partners for faster deployment
- Connect easily with leading hyperscalers without complex integration work
- Extend your voice services through pre-built integrations with XaaS providers
Voice control
Make changes faster with complete visibility and control.
- Manage services consistently across all regions through a single platform and API
- Gain full visibility and control over your voice environment
- Make changes quickly, including provisioning, modifications and service removal
- Port numbers efficiently with faster turnaround times
Voice performance
Maintain performance and continuity wherever you operate.
- Deliver a consistent voice experience across all countries and locations
- Monitor service health and performance in real time
- Maintain high availability with built-in resilience and recovery capabilities
- Ensure continuity of service even during disruption or outages
Voice security
Protect your communications with security built into every interaction.
- Meet global compliance requirements across all markets
- Reduce fraud risk with built-in protection and monitoring
- Strengthen authentication using biometric capabilities
- Protect financial transactions and sensitive communications
- Support data sovereignty and regional regulatory requirements
Our Voice ecosystem
How Global Voice Works
Connect
Access global voice coverage through a single provider.
Route
Optimise call routing for quality, performance and efficiency.
Secure
Protect communications with built-in fraud prevention.
Monitor
Real time analysis across the voice eco system
Scale
Adjust capacity quickly to support changing business demands.
What Business Outcomes Can You Achieve?
Improve Customer Experience
Deliver clearer, more reliable conversations across every region.
Simplify Operations
Reduce the complexity of managing multiple carriers and voice providers.
Scale With Confidence
Support growth, seasonal peaks and changing call volumes.
Strengthen Security
Protect voice traffic against fraud, misuse and emerging threats.
Support Global Compliance
Maintain greater control across multiple regulatory environments.
Improve Performance Visibility
Gain better insight into voice quality and service performance.
Global scale you can rely on
Our global footprint delivers consistent performance and reliability — wherever your business operates.
170+
Countries with extensive ICg service Availability
5 Million
Voice numbers hosted
10 Billion
minutes routed every year
27
Countries with Full PSTN replacement SIP trunking service availability
Built For Modern Global Communications
Everything you need to deliver high-quality voice experiences, support global operations and adapt to changing business demands.
Global SIP
For flexible global voice connectivity
- Connect your business across multiple countries through a single SIP-based voice service
- Improve call quality and reliability with intelligent global routing
- Scale voice capacity up or down to match changing business demand
Inbound Contact Global
for seamless international inbound customer calls
- Enable customers worldwide to reach your business through a single global inbound service
- Improve customer experience with localised access and optimised call routing
- Simplify management of international numbers and inbound voice traffic
UC Edge
for a flexible global voice layer
- Automatically route calls to the right platform — wherever users are and whatever changes.
- Move users and numbers without porting, downtime or commercial resets.
- Built for continued collaboration, customer experience and AI innovation.
Powered by communications ecosystem
Cloud Collaboration Tools
for connected hybrid and digital workplaces
- Enable seamless communication between teams across locations and devices
- Integrate voice, video and messaging tools into cloud-based collaboration platforms
- Support flexible working with reliable, high-quality communications anywhere
Cloud Contact Centres
for scalable, intelligent customer engagement
- Deliver consistent customer experiences across global contact centre operations
- Scale easily to handle peak demand, new markets and changing workloads
- Integrate voice and digital channels into modern cloud contact centre platforms
Security Applications
Protect your devices, data and teams, wherever they are working
- Cloud Contact PCI
- BT Voice Biometric Authentication
- Smartnumbers
Control & Monitoring tools
Enhance reliability by tracking SIP usage and service behaviour for anomalies.
- Real-time visibility into voice performance across your global network.
- Proactive monitoring to identify and resolve issues before they impact users.
- Actionable insights that help optimise service quality and improve customer experience.
Contact Centre Value Added Services
Optimise your contact centre operations
- Messaging
- AI CX
- Web RTC
Frequently Asked Questions
Global voice services enable businesses to make and receive calls internationally while maintaining consistent quality, reliability and security.
Global Voice provides a unified approach to managing international voice services, reducing the need for multiple regional carriers and providers.
Yes. Global Voice is designed to support customer service and contact centre environments operating across multiple countries.
Built-in monitoring and fraud prevention capabilities help identify and mitigate suspicious activity across voice traffic.
Yes. Capacity can be adjusted to support growth, seasonal peaks and changing call volumes.
Global Voice can integrate with cloud collaboration and contact centre platforms to support modern communications environments.