Inbound Contact global
Bring together all your international voice needs into a single cutting-edge global inbound voice network.
Unify your organisation’s global call coverage
Inbound Contact global is ideal for handling incoming calls from multiple countries. It uses BT's world class Global Managed Voice network to allow customer calls to be carried to your chosen contact centres, offices, or end users. ICg makes sure all your organisational and customers calls are managed, no matter where they are.
- Improve customer experience: Intelligent routing manages call options in 180+ countries. Simplify operations for control and better customer experience.
- Flexible Voice: Enhanced control over voice services, with more flexible routing, management, and number types. Organisations have more choice of connectivity, numbering plans, and billing, with tailored services to suit business needs.
- Get strategic insights: Advanced call management and monitoring allow for problem management in real time. Leverage our data tools for strategic insights, enhancing call operations.
- Lower your costs: Our integrated self-service option gives significant reductions in management costs. Organisations can control and predict costs more effectively through flat-rate and fixed-channel pricing.
- Futureproofing Voice: Effective migration from traditional TDM voice infrastructure to a fully digital, IP-based voice estate, supporting both TDM and IP at the same time, enabling a fast migration even in complex scenarios.
- Cloud Contact support: Full, seamless integration into cloud collaboration platforms like Microsoft Teams, Zoom meetings and Cisco Webex. Additional BYOC support allows for organisations to bring their own cloud providers or internal cloud solutions to the service.
- Simplified support: Simplification of service ordering, contracting and management, with a single global network, contract, SLA and bill.
Why choose BT for voice networks
Work with the experts
Every year, our global platform manages over 16 billion calls to call centres in more than 70 countries. Developing Voice solutions for Contact Centre and Business Telephony needs.
A partnership you can trust
We’ve established more than 5,000 contact centres for over 2,000 customers globally. Favoured by top global airlines, deliver a leading-edge customer contact experience.
Optimised Voice Performance
Our network supports you by using BT managed or BYOC solutions integrated in to a voice network that can truly meet your needs. Our network handles over 16 billion calls a year. With the ability to handle 3,000 calls a second we work with you to do everything possible to ensure customers calls are delivered.
FAQs
Inbound Contact global enables organisations to handle their incoming phone calls. It is an end-to-end managed voice network that enables global, as well as national, calls to be delivered directly to contact centres, offices and locations around the globe.
The flexible routing, wide range of countries and multiple supported number types allows companies to operate more efficiently and serve their customers better than ever before. Alongside traditional voice ICg also supports WebRTC, Mobile Access Numbers and SMS in a growing list of countries to give organisations and their customers an Omnichannel experience like never before.
Inbound Contact global ensures customers are always connected to your organisation, so you can provide an outstanding service to your customers. This quality service is received by all customers, no matter where they are located or how they access your voice channels.
Inbound Contact global also allows you to adopt a unified voice strategy across multiple locations. Your estate can be managed from a single entity, with a variety of reporting and routing management tools to help you get the most out of your voice services.
We offer a variety of options to help make our Inbound Contact global voice service work for you. All while giving you the freedom to determine how and where you would like to consume the service. All options depend on geographical location and the type of features you want to make available to both your customers and internal consumers.
Our specialists will be able to help you build a solution that’s optimised for you, all while making sure that any solution follows local Legal and Regulatory requirements to protect you and your organisation.