Managed services
Every organisation has its unique needs. We invest in the latest technologies and expertise to deliver a service to support your transformation. Trust us to manage your day-to-day – leaving you to focus on the big stuff.
How your business can benefit from managed services
The rapid change in today’s business tech means organisations often need a hands-on IT partner to support them.
Expertise and support
Access to the right people with the right knowledge and expertise to manage your complex environment and ensure optimal performance, leaving you to focus on your core business activities.
Continuous improvement
A roadmap of continuous innovation and improvement, delivering streamlined operations and process optimisation that delivers service excellence.
Enhanced reliability
24/7 monitoring of your service using state-of-the-art monitoring tools, delivering proactive and predictive assurance, minimising downtime and ensuring continuous service availability.
Account Portal
Your online window to BT
Our secure e-service portal allows you to manage your BT services online – report and monitor incidents, track order requests and share documents. It is simple, secure and powerful – putting you in control of the data you need.
Observability
Service health visibility
Keep informed about the health of your service through our observability services. Online dashboards, tools and analytics mean you can easily understand how your services are performing. Visualisation and observability tools show performance and experience across key application paths, while monitoring and repair processes ensure rapid resolution of faults.
Observability
Smarter integrations
Our digital integration and automation services make for better collaboration, integration and self-service within your business. We offer access to a full range of IT service management capabilities such as Simple Service Request fulfilment and CMDB synchronisation. We achieve up to 80% automation of activities, reducing up to 90% of manual work.
Observability
Better digital management
Deliver outstanding colleague and customer experience with our services and tooling, allowing businesses to assess their overall application performance and productivity, while also pinpointing the end-user experiences that are most critical for success.
Performance
Digital business assurance
The path from user to application is increasingly complex and knowing where the pinch points are is crucial. We offer a comprehensive view of network and contextual application performance across diverse environments, providing you with all important insights to the end-user experience.
Why choose BT for managed services
Choose peace of mind. Opt for our managed service and let us handle the complexities, so you can focus on IT projects that will enhance productivity, performance and reliability.
A partner you can trust
We have a proven track record of delivering end-to-end network and security services services to 95% of FTSE 100 companies in over 180 countries.
Industry expertise
Our sector knowledge coupled with service experience across a rich portfolio of products allows you to benefit from best practice and explore new opportunities.
Truly transformative
Benefit from a seamless service experience – we have revolutionised our service journeys, streamlining and automating processes to simplify doing business with us.
Standardised at scale. Tailored to your business.
Choose the right level of service for your organisation. Start with proven, enterprise-ready capabilities that accelerate deployment, then extend your solution with tailored services that address your unique business, operational and regulatory requirements.
Included by design
Built on proven capabilities that deliver value from day one.
Our standard service is designed around the needs of global organisations, providing a secure, scalable foundation that helps you deploy quickly, simplify operations and achieve consistent performance across your network.
- Enterprise-ready capabilities from the outset
- Faster implementation with proven service models
- Simplified procurement and service management
- Consistent, high-quality experience across your estate
Ideal for organisations looking to deploy quickly with confidence.
Tailored by choice
Extend your service with capabilities designed around your business.
When your business has unique operational, security or compliance requirements, you can enhance your solution with optional services and specialist capabilities that deliver greater flexibility and business value.
- Optional enhancements to meet your specific needs
- Industry and business-specific solutions
- Flexible commercial and service options
- Expert consultancy and ongoing optimisation
Ideal for organisations that need a solution aligned to their unique business goals.