Control and Monitoring tools
Deliver better customer experiences with end-to-end visibility, proactive performance insights and intelligent control of your voice services.
Gain greater visibility and control over your voice services
When every customer conversation matters, you need more than a reliable voice network. You need the ability to monitor performance, respond quickly to changing conditions and make informed decisions in real time.
Our voice control and monitoring tools give you greater visibility into your communications environment, helping you optimise service performance, improve customer experiences and maintain business continuity.
Monitor voice quality with confidence
Voice Quality Service Platform (VQSP)
Gain real-time insight into the health and performance of your SIP services. Voice Quality Service Platform (VQSP) transforms voice telemetry into clear, actionable intelligence, helping you identify issues early, detect unusual activity and understand service behaviour before it impacts your users or customers.
Key benefits:
- Monitor voice quality and SIP usage in real time
- Detect anomalies before they affect service
- Improve operational visibility across your voice environment
- Make faster, data-driven decisions
Call Traffic Controller
Respond quickly to changing business demands with direct control over your contact centre routing and applications through an intuitive web portal. Whether activating emergency routing plans, validating customer information or making operational changes, you can take action when it's needed most.
Key benefits:
- Make routing changes quickly through a simple web interface
- Support business continuity with rapid emergency plan activation
- Maintain greater operational control without unnecessary complexity
- Respond faster to planned or unexpected events
Call Traffic Reporter
Access comprehensive, near real-time reporting to better understand call volumes, traffic patterns and contact centre performance. Rich analytics help you optimise resources, improve customer service and make more informed operational and budgeting decisions.
Key benefits:
- View near real-time call traffic and performance data
- Identify trends and optimise contact centre operations
- Improve forecasting and resource planning
- Support more accurate budgeting with actionable insights
Built for Visibility, Control, and Confidence
Whether managing enterprise voice services, SIP trunks, or unified communications platforms, BT’s solution provides a single operational view across complex voice environments.
Real-Time Voice Quality Scoring
Monitor MOS (Mean Opinion Score), jitter, latency, packet loss, and other critical KPIs in real time across all voice sessions.
End-to-End Service Visibility
Gain a unified view across on-net and off-net calls, enabling seamless tracking across carriers, regions, and technologies.
Predictive Issue Detection
Identify emerging degradation trends before they impact users, using intelligent thresholding and behavioural patterns.
Automated Fault Correlation
Reduce mean time to resolution (MTTR) by correlating alarms, call traces, and performance anomalies into a single actionable view
Key Business Outcomes
Reduced voice degradation incidents through proactive monitoring
Faster fault isolation across networks and providers
Improved end-user experience through continuous quality scoring
