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Edit your cookie settings
You can change your cookie settings for the international.bt.com website through this page at any time.
More about cookies on BT websites
Cookies and similar technologies (“cookies”) allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.
Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:
- Session cookies only last for your online session and disappear from your device when you close your browser.
- Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.
You can find information about how BT processes your personal data in our privacy policy which can be found at bt.com/privacy-policy/
Your Choices
We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking "Manage Cookie Settings" at the top of this page.
US State Privacy Rights - Do Not Sell or Share
For information about your California and other US state privacy rights relating to these cookies, including how to opt out of the sale or sharing of your personal information, see our Privacy Notice .
Please note that cookies set before you changed your settings will still be on your device. You can remove them using your browser settings.
Our free online tool can help you manage the cookies we use on business.bt.com websites. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.
We also use a cookie to remember your cookie preferences. This means if you use a different device, computer profile or browser you will have to tell us your preferences again
Please note that we may share the information we obtain from cookies with other members of the BT Group. All members of the BT Group provide the same high level of security and protection and will only use information obtained from cookies in accordance with the preferences you set.
My Account users
By agreeing to the Terms and Conditions laid out within the My Account login process, My Account users will be accepting the creation of the relevant My Account cookies listed below. These cookies are needed to ensure the large number of back-end systems connected to My Account will function correctly and provide the appropriate services a user has signed in to use.
Accepting those Terms and Conditions does not change the initial Cookie settings you may have chosen when using our primary www.globalservices.bt.com website outside of the My Account portal.
The cookies we use
1. Essential
'Essential' cookies let you to move around the BTGS website and interact with pages on the website. In the My Account area of the BTGS website they will let you interact with the many backend services and maintain your user’s details across these multiple services. Without them the websites and back-end functionality of services you wish to use will not work at all.
These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these Essential cookies to...
· Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session
· Identify you as being logged in to the My Account Portal
· Ensure all MyAccount back-end systems function correctly
· Make sure you connect to the correct pages on our website when we make any changes to the way the website works.
Accepting these cookies is a condition of using the BTGS website and must be agreed to as part of the Terms and Conditions of using the My Account Portal. If you remove or prevent these cookies yourselves then we cannot predict how our website and Portals will perform during your visit.
Here is a list of the cookies we have defined as essential.
| Vendor | Cookie Domain | Cookie Name | Purpose | Duration |
|---|---|---|---|---|
| BT Group | international.bt.com | gs_targeting_cookie | This cookie is used to check if the Targeting cookies are enabled or not | 364 days |
| BT Group | international.bt.com | gs_functional_cookie | This cookie was used to check if the functional cookies are enabled or not | 364 days |
| BT Group | international.bt.com | lastaccesstime lastaccesstime2 | This cookie is used to monitor the request to application tier access time | Session |
| BT Group | international.bt.com | mobileDevice | This cookie is used to check from which device the request was made | Session |
| BT Group | international.bt.com | presale_log_user_id | This cookie is used to track the Adobe Experience Manager user access to the system | 1 year |
| BT Group | international.bt.com | v_cipher_suite | This cookie is used for security and authentication purposes (in particular it is used to check the TLS version of the browser from which a request was initiated) | Session |
| BT Group | bt.com | JSESSIONID | This cookie is used to maintain an anonymous user session. | Session |
| Oracle Eloqua | eloqua.com | ELOQUA ELQSTATUS | These cookie names are associated with Oracle (Eloqua). We use Oracle Eloqua as a marketing automation solution and powers all our contact forms. These cookies allow us to better understand how our visitors use or website. Your information may be used internally or by approved third parties acting on our behalf. We collect contact information such as your telephone number, email address or address as provided on our contact forms. These cookies contain a unique ID issued for the purposes of identifying or recognising you as an individual and information about your computer such as the IP address, domain name, browser type or operating system, and browsing data such as visited webpages, and how long you stayed on each page. By opting out of Performance & Analytics cookies, it is possible to stop Eloqua recording this information on your browsing data, but details filled out in a form and submitted will still be captured. https://www.oracle.com/uk/legal/privacy/privacy-policy.html | 395 days |
| Riverbed | international.bt.com | X-Mapping-mjondlmo X-Mapping-jlgpafki | These cookie names are associated with the Stingray Traffic Manager platform rom Riverbed, which is a load balancing application for high traffic web services and sites. It is used to route data and page requests to the correct server where a site is hosted on multiple servers. | Session |
| Salesforce | service.force.com | browserid_sec | This cookie name is associated with Salesforce. It is used for security protections. | |
| Salesforce | operatorconnect.force.com service.force.com | LSKey-c$CookieConsentPolicy | This cookie name is associated with Salesforce. It is used to apply end-user cookie consent preferences set by our client-side utility. With this cookie, Salesforce can identify your preferences from cookies collected on our website | 364 days |
| Salesforce | operatorconnect.force.com service.force.com | CookieConsentPolicy | This cookie name is associated with Salesforce. It implements several technical functionalities, like routing server requests within Salesforce infrastructure, capturing consent state for the current domain regarding the cookie consent box and store a user’s language selection. | |
| Trust Arc | consent-pref.trustarc.com | token_test | This cookie name is associated with TrustArc. This cookie is used for checking if the visitor's browser allow third party cookies. | Less than a minute |
| Trust Arc | TAconsentID, TAsessionID notice_preferences, cmapi_cookie_privacy notice_gdpr_prefs | These cookie names are associated with TrustArc. The data is used to collect and record consent decisions. | 13 months |
Additional Essential Cookies used by My Account
app107_HEADER_HASH, app12_HEADER_HASH, app12_JROUTE, app12_JSESSIONID, app92_HEADER_HASH,
app97_ASPSESSIONIDxxxxxxxx, app97_HEADER_HASH, app92_JROUTE, app92_JSESSIONID, arsys, ARPT,
ASPSESSIONIDxxxxxxxx, ASP.NET_SessionId, BTACAXE, btcom.isLoggedIn, BVSM_ID, EIN, contactData, einuser, FORMCRED, GenieUserCookie,
GSPortalLogin, GVSEC.EMPLID, GVSessionID, IncidentDetail, IVSI, JROUTE, JSESSIONID_DASHBOARD,
JSESSIONID_btgsosfportal, KID, LWSSO, mode, pagesize, Password, plloginoccured, Role cookie, serverHost,
serverPort, sessionid, SMIDENTITY, SMSESSION, SMTRYNO, SMUSRMSG, SM_AUTHREJECT, SSO_USERNAME_HASH,
STICKY, Tablexxxxxx, uim.secctx.1/2, USERNAME, Username, usernameCookie, VS:GSW:PROD:WWW.GLOBALSERVICES.BT.COM:443:cookie,
VOSSusmAuth, ys-cwcNavPanel, ys-LDxxxxxx, _SID_, _SN
Performance
Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.
Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.
If you do not accept these cookies it may impact on your experience of the website.
In some cases, some performance cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed below.
We use performance cookies to do things like:
· Provide statistics to BT on how our website and portals are used
· See how effective our promotions are (we don’t use this information to target adverts to you when you visit other websites)
· Help us improve the website by measuring any errors that occur
· Test different designs of our website.
· Remember results of tests performed to make the website more relevant to you.
Here is a list of the cookies we have categorised as ‘Performance’.
| Vendor | Cookie Domain | Cookie Name | Purpose | Duration |
|---|---|---|---|---|
| Adobe | bt.com | at_check | This cookie name is associated with Adobe. It is used by Adobe Target to determine if a visitor supports cookies. Set each time a visitor requests a page | session |
| Dynatrace | bt.com | dtCookie | This cookie name is associated with Dynatrace. It is used to collect information for Dynatrace as part of a system to track application performance and user errors | Session |
| Dynatrace | bt.com | rxvisitid | This cookie name is associated with Dynatrace. It sets a unique visit ID for the session for Dynatrace performance monitoring | Session |
| Dynatrace | bt.com | rxVisitor | This cookie name is associated with Dynatrace. This cookie is used to store the visitor ID for the returning visitors. | Session |
| Dynatrace | bt.com | rxvt | This cookie name is associated with Dynatrace. This is a session cookie used to store two timestamps. | Session |
| Dynatrace | bt.com | ruxitagentjs_*_Store | This cookie name is associated with Dynatrace. It is used by Dynatrace to cache the last monitor beacon response, which contains the configuration for the real user monitoring JavaScript library for Dynatrace. It doesn't store any user-related data in localStorage | Session |
| Dynatrace | bt.com | dtPC | This cookie name is associated with Dynatrace. This is a session cookie used to collect information for Dynatrace. It’s a system to track application performance and user errors. | Session |
| Dynatrace | bt.com | dtCookie | This cookie name is associated with Dynatrace. It monitors the performance of a site. Its structure includes a random value together with an encoded application information. | Session |
| Dynatrace | bt.com | dtLatC | This cookie name is associated with Dynatrace. This is a session cookie used for storing a numeric value. | Session |
| Dynatrace | bt.com | dtSa | This cookie name is associated with Dynatrace. This is a session cookie used for saving the user action such as Click on Login across different pages. | Session |
| Google Analytics | bt.com | _ga | These cookie names are associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. | 729 days |
| Google Analytics | bt.com | _gat_gtag_UA_* | This cookie name is associated with Google (Analytics). It is used to store the website’s unique user ID. | 1 minute |
| Google Analytics | bt.com | _gid | This cookie name is associated with Google (Analytics). The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. | 1 day |
| Medallia | international.bt.com | kampyle_userid | This cookie is set by the provider Medallia. This cookie is used for storing a user ID. | 365 days |
| Medallia | international.bt.com | kampyleUserSession | This cookie is set by the provider Medallia. This cookie is used for setting an unique ID for the specific session. | 365 days |
| Medallia | international.bt.com | kampyleUserSessionsCount | This cookie is set by the provider Medallia. This cookie is used for counting the number of sessions per user. | 365 days |
| Medallia | international.bt.com | kampyleSessionPageCounter | This cookie is set by the provider Medallia. This cookie is used for counting the number of pages a user views within a single sessions | 365 days |
| Medallia | international.bt.com | kampyleUserPercentile | This cookie is set by the provider Medallia | 365 days |
| Medallia | international.bt.com | Mdlogger | This cookie is set by the provider Medallia. It registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. | 365 days |
| Medallia | international.bt.com | medallia_journeys_id | This cookie is set by the provider Medallia. It is used to record the viewed pages and the user's intention to leave the website. | 365 days |
| Microsoft | .c.bing.com | MR | This cookie name is associated with Microsoft (Bing). It is used to collect information for analytics purposes | 7 days |
| Salesforce | international.bt.com | browserID_ | This cookie name is associated with Salesforce. It is used to log browser sessions/visits for internal-only product analytics. | Session |
Functional
Functional cookies are used to provide services or to remember settings to improve your visit.
Preventing functional cookies may mean we can't offer you some services that rely on these cookies to function properly and will reduce the support we can offer you. For example: if you decide to block or delete these cookies you will not be able to save your chosen language/country setting and will have to adjust it on every subsequent visit to the BTGS website.
In some cases, some functional cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose.
We may use Functional cookies to do things like:
· Remember settings you've applied such as language/country preferences
· Allows us to offer you support using Live Chat sessions
· Indicate you are logged in to My Account portals
· Share information with partners to provide a service on our website. The information shared is only used to provide the service, product or function and for no other purpose.
Here is a list of the cookies we have defined as 'Functional'.
| Vendor | Cookie Domain | Cookie Name | Purpose | Duration |
|---|---|---|---|---|
| Adobe | international.bt.com | gs_chatbot_enable | This cookie is used to check the chatbot status | Session |
| BT | international.bt.com | GSP_header_searchterms | This cookie is used to get the search terms for a user’s search | 364 days |
| BT | international.bt.com | gs_videoid | This cookie is used to get a youtube video ID | 364 days |
| BT | international.bt.com | gs_videoname | This cookie is used to get youtube video name | 364 days |
| Google (Ads) | google.com | aboutads_sessNNN | This cookie name is associated with Google. It allow users to interact with a service or site to access features that are fundamental to that service. It is also used to authenticate users, prevent fraud, and protect users as they interact with a service | Session |
| Google (Ads) | google.com | pm_sess | This cookie name is associated with Google and Google Doubleclick. It prevents malicious sites acting without a user’s knowledge and as if they were that user. | Session |
| Google (Ads) | google.com | pm_sess_NNN: | This cookie name is associated with Google. It prevents malicious sites acting without a user’s knowledge and as if they were that user. | 30 mins |
| Google (DV360) | doubleclick.net | sess_NNN | This cookie name is associated with Google for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads. | 30 mins |
| Google (DV360) | doubleclick.net | _sessNNN | This cookie names is associated with Google. It is used for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads. | 30 mins |
| Meta | .facebook.com | dbln | This cookie name is associated with Meta. It allows Meta to identify users browsers securely - for authentication purposes | 3 Months (if keep me logged in is checked) |
| Meta | .facebook.com | csrf | This cookie name is associated with Meta. The "csrf" cookie helps us prevent cross-website request forgery attacks. | 3 Months (if keep me logged in is checked) |
| Meta | .facebook.com | dpr | This cookie name is associated with Meta. This cookie stores the browser window dimensions and is used by Meta to optimise the rendering of the page. | 7 days |
| Vimeo | vimeo.com | _cf_bm | This cookie name is associated with Vimeo. This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day |
Additional Functionality cookies for My Account
Cookie Name Purpose acwebPwd
This cookie contains password info.
acwebPwd.Domain
This cookie assigns domain ".bt.com" for the above.
acwebUserId
This cookie contains username info.
acwebUserChartClass_"" & request(""Freq"") & ""_"" & request(""Report"")Id.Domain
This cookie (dynamic) gets the last selected
chart class back from the cookie
Chart3D_"" & request(""Freq"") & ""_"" & request(""Report"")
This cookie (dynamic) gets the last state back from the cookie
companyName
user profile information
CustId
This cookie contains paddedID info.
CustId.Domain
This cookie assigns domain ".bt.com" for the above
CWCweb
Maintain user web session data
ErrorList
To collect the errors/exceptions occurred at application level
and store it. So that this can be displayed onto
the common Error page to the user in a customized way
firstName
User profile information
IV-SSO-cookie-timeout
Identifies the user
lang
User's language
language
Used to record the preferred language for the logged on user.
langue
ThirdParty: FCK editor language
lastaccesssystem
Stores the system ID for time out popup
lastaccesstime
Stores the time of the last click of the portal
lastaccesstime2
Stores the time of the second last click of the portal
lastaccesstime_old
Stores the time of the second last click of the portal
lastName
User profile information
PageFrom
To store the From Page URL, so that a user can be easily navigate to the previous page by clicking the Back button
Pprsearchreport
Used to store the last report system searched in PPR
Pprsearchvalue
Used to store the last search string searched for in PPR
PPR_DefaultDate_xx
For each report in PPR (xx relates to a number that relates to a report in PPR) stores the last date selected
PPR_FilterGroup
Used to store the last Filter Group selected in PPR
PPR_Report_Shading_xx
Used to store whether shading is required
PPR_OVQ
Contains Installation country name, Search date range, and The CCM name
Prof
This cookie contains profile info.
Request.QueryString("name")
This cookie (dynamic) is used to store the record count.
searchProf
This cookie contains search profile info.
Siren
Get selected Siren name from cookie
supersite_locale_details
country / language preference
telNo
User profile information
userEmail
User profile information
userId
User profile information
WebFX
Every time a page refreshes, there is no need to generate
the tree structure again. Also, It remembers the tree node a user
was into (ex: MPLS>Provide>ROM/CCM>DSL-IDD)
("FlashGBS")("GVWebID")
Login and Validation
("FlashGBS")("SecurityRole")
Security, Login and Validation
("FlashGBS_FlashPackage")("TimeZone")
User time zone
("GVSEC")("WEBID")
Login and Validation
| Cookie Name | Purpose |
|---|---|
acwebPwd | This cookie contains password info. |
acwebPwd.Domain | This cookie assigns domain ".bt.com" for the above. |
| acwebUserId | This cookie contains username info. |
acwebUserChartClass_"" & request(""Freq"") & ""_"" & request(""Report"")Id.Domain | This cookie (dynamic) gets the last selected chart class back from the cookie |
Chart3D_"" & request(""Freq"") & ""_"" & request(""Report"") | This cookie (dynamic) gets the last state back from the cookie |
companyName | user profile information |
CustId | This cookie contains paddedID info. |
CustId.Domain | This cookie assigns domain ".bt.com" for the above |
CWCweb | Maintain user web session data |
ErrorList | To collect the errors/exceptions occurred at application level and store it. So that this can be displayed onto the common Error page to the user in a customized way |
firstName | User profile information |
IV-SSO-cookie-timeout | Identifies the user |
lang | User's language |
language | Used to record the preferred language for the logged on user. |
langue | ThirdParty: FCK editor language |
lastaccesssystem | Stores the system ID for time out popup |
lastaccesstime | Stores the time of the last click of the portal |
lastaccesstime2 | Stores the time of the second last click of the portal |
lastaccesstime_old | Stores the time of the second last click of the portal |
lastName | User profile information |
PageFrom | To store the From Page URL, so that a user can be easily navigate to the previous page by clicking the Back button |
Pprsearchreport | Used to store the last report system searched in PPR |
Pprsearchvalue | Used to store the last search string searched for in PPR |
PPR_DefaultDate_xx | For each report in PPR (xx relates to a number that relates to a report in PPR) stores the last date selected |
PPR_FilterGroup | Used to store the last Filter Group selected in PPR |
PPR_Report_Shading_xx | Used to store whether shading is required |
PPR_OVQ | Contains Installation country name, Search date range, and The CCM name |
Prof | This cookie contains profile info. |
Request.QueryString("name") | This cookie (dynamic) is used to store the record count. |
searchProf | This cookie contains search profile info. |
Siren | Get selected Siren name from cookie |
supersite_locale_details | country / language preference |
telNo | User profile information |
userEmail | User profile information |
userId | User profile information |
WebFX | Every time a page refreshes, there is no need to generate the tree structure again. Also, It remembers the tree node a user was into (ex: MPLS>Provide>ROM/CCM>DSL-IDD) |
("FlashGBS")("GVWebID") | Login and Validation |
("FlashGBS")("SecurityRole") | Security, Login and Validation |
("FlashGBS_FlashPackage")("TimeZone") | User time zone |
("GVSEC")("WEBID") | Login and Validation |
Targeting
The core purpose of targeting cookies (otherwise known as advertising cookies) is to provide BT with valuable insights into what our customers want, including but not limited to, insight into the communications and services our customers and potential customers may be interested in.
Disabling targeting cookies, generally does not stop you receiving advertising. It simply means that the advertising you receive is less likely to be aligned with your interests.
In order to gain the insights, in some instances we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This helps to avoid you receiving advertising that is not relevant to you or your interests.
In some instances, we may also use this information to inform us of how well our communications are received by our customers and website users. In order to do this, we may make use of additional information about you when it is available from internal and external sources to help us do this effectively.
These cookies are also linked to services provided to BT and our customers by our trusted partners (see the Third Parties section below for more information). We/our trusted partners may also share data derived from these cookies with other members of the BT Group for the purpose and provision of the services they provide.
We use Targeting cookies to:
· Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
· Provide advertising agencies with information on your visit, so that they can present you with adverts that you may be interested in when you return to our website or visit other third party websites.
· Deliver content and marketing communications tailored to your interests based on information from your visit.
· Help us to segment and understand our audience by providing additional information so that we can send the most relevant communications possible;
· Help us identify customers similar to our audience or to serve relevant adverts to you on third party websites and apps;
· Help us to understand how well our marketing initiatives are performing and whether to continue, change or cease those initiatives; and
· To provide tailored communications to you and personalise your use of our website when logged in, and in limited circumstances, when logged out (subject to your preferences)
Online behavioural advertising
We, and our trusted partners (see “Third parties” section below) use information collected from targeting cookies to collect information about your device and identify your interests by understanding how you interact with our websites, communications and services. We do this so we can tailor advertising we show you on our own and third party sites and apps.
The information we and our trusted partners collect and share through targeting cookies does not directly identify you. It does not include your name or address.
We use your IP address, together with the interests we have assumed based on how you’ve navigated to and interacted with our websites.
We will also share interest-based advertising information with the third parties that set targeting cookies via our website.
You can opt-out of the use of targeting cookies on our website for online behavioural advertising purposes by blocking and/or deleting these cookies as described below.
Here is a list of the cookies we have categorised as 'Targeting'.
| Vendor | Cookie Domain | Cookie Name | Purpose | Duration |
|---|---|---|---|---|
| Adform | adform.net | C | These cookie names are associated with AdForm. They help BT identify when you have responded to a BT advert on another website. This data is also used to assess the overall performance of our advertising campaigns. | 29 days |
| uid | 59 days | |||
| Adobe | bt.com | mbox | This cookie name is associated with Adobe. It is used by Adobe Target to analyse the relevance of online content and evaluate A/B test performance. | 732 days |
| Adobe | international.bt.com | gpv_p5 | Stores the quantity of pages viewed when visiting the website. | 730 days |
| Adobe | international.bt.com | gpv_p6 | Stores the quantity of pages viewed when visiting the website. | 730 days |
| Adobe | international.bt.com | s_cc | Used by Adobe Analytics to determine if cookies are enabled. | 730 days |
| Adobe | international.bt.com | s_nr | Stores visit date and identifies new or returning users. | 2 years |
| Adobe | international.bt.com | s_sq | Tracks the previous link clicked using Adobe Activity Map. | 2 years |
| Adobe | international.bt.com | s_getNewRepeat | Determines whether the visitor is new or returning. | 730 days |
| Adobe | international.bt.com | s_invisit | Identifies whether the visitor is arriving for the first time. | 730 days |
| Adobe | international.bt.com | s_ppv | Stores percentage of page viewed by the user. | 730 days |
| Adobe | international.bt.com | s_ppvl | Stores percentage of page viewed by the user. | 730 days |
| Adobe | international.bt.com | s_vnum | Tracks number of visits per unique visitor. | 730 days |
| Adobe | international.bt.com | s_vi_ | Identifies a unique visitor. | 730 days |
| Adobe | international.bt.com | s_fid | Identifies a visitor when s_vi is unavailable. | 730 days |
| Adobe | international.bt.com | gpv_pn | Retains the previous page visited. | 730 days |
| Adobe | .everesttech.net | everest_g_v2 | Maps clicks to events on the website. | 2 years |
| Adobe | .everesttech.net | everest_session_v2 | Tracks targeted ads and ad performance. | Session |
| Adobe | .everesttech.net | ev_sync_dd | Records date when synchronization occurs. | 2 years |
| Adobe Audience Manager / Experience Platform | demdex.net | demdex | Assigns a unique visitor ID and supports segmentation and reporting. | 179 days |
| Adobe Audience Manager / Experience Platform | demdex.net | dextp | Records last synchronization time. | 179 days |
| Adobe Audience Manager / Experience Platform | dpm.demdex.net | dpm | Handles data synchronization between systems. | 179 days |
| Adobe Experience Cloud | international.bt.com | AMCV_* | Assigns a unique visitor ID. | 729 days |
| Adobe Experience Cloud | international.bt.com | AMCVS_* | Indicates start of a session. | Session |
| Amazon | .amazon-adsystem.com | ad-id | These cookie names are associated with Amazon. Amazon Adsystem sets cookies as part of its affiliate marketing programme to control ad exposure. | 8 months |
| Amazon | .amazon-adsystem.com | ad-privacy | ||
| Amazon | .amazon-adsystem.com | ecm3 | ||
| Avocet | ads.avct.cloud | uuid | Collects anonymous data for ad delivery, reporting and optimisation. | 364 days |
| BT Group | myaccount.international.bt.com | omni_dl_et | MyAccount internal cookie (functionality tracking). | Session |
| Comcast International France SAS | ads.stickyadstv.com | sessionId | Ensures ads are not shown repeatedly in a single session. | Session |
| Comcast International France SAS | ads.stickyadstv.com | UID | Provides an anonymous browser identifier for advertising analytics. | 29 days |
| Comcast International France SAS | ads.stickyadstv.com | uid-bp-529 | Used to assign unique identifiers for ad delivery across websites. | 59 days |
| Decibel Insight | decibelinsight.net, bt.com | da_lid | Allows BT to monitor user journeys and improve website experience. | 364 days |
| da_sid | 30 minutes | |||
| di_page_counter | Session | |||
| di_tab_active | Session | |||
| di_tab_hash | Session | |||
| _da_da_sessionId | Session | |||
| di_last_session_time | Session | |||
| da_intState | 364 days | |||
| Google Analytics | international.bt.com | _gcl_au | Tracks user interaction with the website. | 89 days |
| Google (Ads) | international.bt.com | NID | This cookie is used to serve and personalise ads, limit ad frequency, and measure effectiveness. | 1 month |
| Google (Ads) | international.bt.com | _gads | Distinguishes users and supports campaign tracking. | 13 months |
| Google (Ads) | international.bt.com | FPAU | Collects analytics data about user interaction. | 90 days |
| Google (Ads) | google.com | ANID | Used for ad serving and personalisation. | 13 months |
| Google (Ads) | google.com | AID | Links activity across devices for ad targeting. | 13 months |
| Google (Ads) | google.com | TAID | Supports cross-device advertising. | 14 days |
| Google (Ads) | international.bt.com | _gclu_au | Tracks conversion actions after ad clicks. | 7 days |
| Google (Ads) | google.com | RUL | Measures ad delivery performance. | 399 days |
| Google (Ads) | international.bt.com | FPGCLAW | Measures ad performance. | 90 days |
| Google (Ads) | international.bt.com | FPGCLGB | Measures ad performance. | 90 days |
| Google (Ads) | international.bt.com | _gcl_gb | Measures ad performance. | 90 days |
| Google (Ads) | international.bt.com | _gac_gb_* | Stores campaign-related information. | 90 days |
| Google (Ads) | international.bt.com | gcl_aw | Measures ad performance. | 90 days |
| Google (Ads) | google.com | 1P_JAR | Supports ad delivery and retargeting. | 30 days |
| Google (Ads) | google.com | Conversion | Tracks ad conversions. | 90 days |
| Google / YouTube | youtube.com | YSC | Stores and tracks user interaction with embedded videos. | Session |
| Google / YouTube | youtube.com | CONSENT | Stores user consent and anonymised statistics. | 2 years |
| Google / YouTube | youtube.com | VISITOR_INFO1_LIVE | Tracks video viewing behaviour. | 180 days |
| Google / YouTube | youtube.com | VISITOR_INFO1_LIVE__k | Tracks video viewing behaviour. | 180 days |
| Google / YouTube | youtube.com | VISITOR_INFO1_LIVE__default | Tracks video viewing behaviour. | 180 days |
| .google.com | APISID | Used to personalise Google ads based on user behaviour. | 2 years | |
| .google.com | HSID | Used for security and authentication. | 2 years | |
| .google.com | SID | Used for secure user authentication. | 2 years | |
| .google.com | LOGIN_INFO | Supports YouTube embedded video authentication. | 2 years | |
| .google.com | PREF | Stores user preferences like language and playback settings. | 2 years | |
| .google.com | SAPISID | Collects video interaction data. | 2 years | |
| .google.com | SSID | Tracks user interactions for embedded services. | 2 years | |
| .google.com | VISITOR_INFO1_LIVE | Improves YouTube recommendations and performance. | 6 months | |
| .google.com | YSC | Prevents spam and fraud. | Session | |
| Google DV360 | doubleclick.net | DSID | Identifies logged-in users and stores ad personalisation preferences. | 2 weeks |
| Google DV360 | doubleclick.net | id | Assigns unique user identifiers. | 13 months |
| Google DV360 | doubleclick.net | _gads | Tracks users for ad reporting and performance. | 13 months |
| Google DV360 | international.bt.com | FPGCLDC | Tracks ad-driven conversions. | 90 days |
| Google DV360 | international.bt.com | _gcl_dc | Links ad interactions to conversions. | 90 days |
| Google DV360 | doubleclick.net | FLC | Prevents ad overexposure within sessions. | Session |
| Google DV360 | doubleclick.net | RUL | Measures ad delivery performance. | 399 days |
| Google (DV360) | doubleclick.net | test_cookie | Checks if browser supports cookies. | 15 minutes |
| Google Advertising Products | doubleclick.net | IDE | Used for targeted advertising and measuring conversion rates. | 389 days |
| Google Advertising Products | doubleclick.net | test_cookie | Tests cookie permission settings. | Session |
| Google Inc. | youtube.com | VISITOR_INFO1_LIVE | Tracks viewing of YouTube videos embedded on the site. | 179 days |
| Google Inc. | youtube.com | YSC | Tracks interaction with embedded YouTube content. | Session |
| Group M | ib.mookie1.com | ASP.NET_SessionId | Tracks referral sources for commission attribution. | 1 year |
| Ibkukinet | ||||
| ibkukiuno | ||||
| ID5 Technology Ltd | id5-sync.com | callback | Collects behavioural data for targeted advertising. | Seconds |
| ID5 Technology Ltd | id5-sync.com | car | Assigns unique device identifiers for advertising. | Seconds |
| cf | Seconds | |||
| cip | Seconds | |||
| cnac | Seconds | |||
| ID5 Technology Ltd | id5-sync.com | gdpr | Stores consent preferences. | Seconds |
| ID5 Technology Ltd | id5-sync.com | id5 | Assigns persistent device identifier. | 90 days |
| Improve Digital | 360yield.com | tuuid | Assigns a user ID for advertising platform. | 89 days |
| Improve Digital | 360yield.com | tuuid_lu | Stores timestamp of ID synchronisation. | 89 days |
| Improve Digital | 360yield.com | um | Supports user matching in ad bidding. | 89 days |
| Improve Digital | 360yield.com | umeh | Tracks matching errors in ad systems. | 89 days |
| Index Exchange, Inc. | casalemedia.com | CMID | Tracks browsing behaviour for targeted ads. | 364 days |
| Index Exchange, Inc. | casalemedia.com | CMPRO | Tracks browsing behaviour for targeted ads. | 89 days |
| Index Exchange, Inc. | casalemedia.com | CMPS | Tracks browsing behaviour for targeted ads. | 89 days |
| Index Exchange, Inc. | casalemedia.com | CMRUM3 | Tracks browsing behaviour for targeted ads. | 364 days |
| Index Exchange, Inc. | casalemedia.com | CMST | Tracks browsing behaviour for targeted ads. | Session |
| IPONWEB GmbH | bidswitch.net | c | Used in real-time bidding platforms for advertising. | 364 days |
| IPONWEB GmbH | bidswitch.net | tuuid | Used in real-time bidding platforms for advertising. | 364 days |
| IPONWEB GmbH | bidswitch.net | tuuid_lu | Used in real-time bidding platforms for advertising. | 364 days |
| linkedin.com | AnalyticsSyncHistory | Stores timestamp of data synchronization for EU users. | 29 days | |
| linkedin.com | bcookie | Unique browser identifier for security and diagnostics. | 1 year | |
| linkedin.com | bscookie | Used for login authentication and security. | 1 year | |
| linkedin.com | lang | Stores language preferences. | Session | |
| linkedin.com | li_gc | Stores user consent preferences. | 6 months | |
| .linkedin.com | li_sugr | Identifies users for ad matching outside EU. | 90 days | |
| linkedin.com | lidc | Optimises data centre routing. | 24 hours | |
| linkedin.com | LinkedIn Insight Tag | Used to measure effectiveness of LinkedIn advertising campaigns. More info: LinkedIn Cookie Table | - | |
| linkedin.com | UserMatchHistory | Tracks user behaviour for targeted advertising. | 29 days | |
| ads.linkedin.com | lang | Stores language preferences. | Session | |
| international.bt.com | ln_or | Determines if analytics tracking is possible. | 1 day | |
| Liveintent Inc. | liadm.com | lidid | Tracks conversions and enables campaign targeting. | 729 days |
| Liveintent Inc. | i.liadm.com | _li_ss | Assigns unique visitor ID for targeted advertising. | 29 days |
| LiveRamp | pippio.com | did | Used for targeted advertising. | ~1 year |
| LiveRamp | pippio.com | didts | Measures ad campaign performance. | ~1 year |
| LiveRamp | pippio.com | nnls | Used for targeted advertising. | ~2 months |
| LiveRamp | rlcdn.com | pxrc | Analyses user interaction with ads. | 59 days |
| LiveRamp | rlcdn.com | rlas3 | Collects anonymous usage data for ad targeting. | 364 days |
| Lotame Solutions, Inc. | crwdcntrl.net | _cc_aud | Builds user profiles for targeted advertising. | 269 days |
| _cc_cc | Session | |||
| _cc_dc | 269 days | |||
| _cc_id | 269 days | |||
| Magnite, Inc. | rubiconproject.com | audit | Stores cookie consent information. | - |
| Magnite, Inc. | rubiconproject.com | khaos | Tracks browsing activity to optimise ads. | - |
| MediaMath, Inc. | mathtag.com | mt_misc | Tracks devices to deliver targeted advertising. | 30 days |
| mt_mop | 30 days | |||
| uuid | 392 days | |||
| MediaMath, Inc. | mathtag.com | bs_mop | Stores advertiser IDs and session data. | 30 days |
| MediaMath, Inc. | mathtag.com | bs_mop_u3s | Stores advertiser IDs and session data. | 30 days |
| Meta | international.bt.com | _fbp | Measures advertising effectiveness. | 3 months |
| Meta | international.bt.com | fr | Used for ad delivery and retargeting. | 3 months |
| Meta | .facebook.com | c_user | Stores the user ID of the logged-in user. | 3 months |
| Meta | .facebook.com | xs | Stores session information for authentication and security. | 3 months |
| Meta | .facebook.com | sb | Used to identify the browser securely. | 2 years |
| Meta | .facebook.com | datr | Identifies browsers for security and fraud prevention. | 2 years |
| Meta | .facebook.com | wd | Stores browser window dimensions. | 7 days |
| Microsoft | bing.com | MUID | Unique user identifier used for tracking and analytics. | 390 days |
| Microsoft | international.bt.com | _uetmsclkid | Identifies Bing traffic from URL parameters. | 90 days |
| Microsoft | international.bt.com | _uetsid | Tracks session for Bing Ads engagement. | 1 day |
| Microsoft | international.bt.com | _uetvid | Tracks returning visitors for advertising. | 15 days |
| Neustar, Inc. | agkn.com | ab | Supports real-time targeting and profiling. | 364 days |
| Neustar, Inc. | agkn.com | u | Supports real-time targeting and profiling. | 364 days |
| OpenX | openx.net | i | Optimises ad display based on user behaviour. | 364 days |
| Oracle Advertising / BlueKai | bluekai.com | bkpa | Supports anonymised user profiling for ads. | 183 days |
| Oracle Advertising / BlueKai | bluekai.com | bku | Supports anonymised user profiling for ads. | 183 days |
| Oracle AddThis | addthis.com | ouid | Stores user ID for returning visitors. | 389 days |
| Oracle AddThis | addthis.com | uid | Generates a unique identifier for sharing functionality. | 389 days |
| Oracle AddThis | addthis.com | um | Tracks sharing of content via social platforms. | 389 days |
| PubMatic, Inc. | pubmatic.com | KRTBCOOKIE_27 | Builds user profiles for advertising. | 364 days |
| PubMatic, Inc. | pubmatic.com | PUBMDCID | Stores data centre ID for ad delivery. | 89 days |
| PubMatic, Inc. | pubmatic.com | PugT | Tracks updates to cookies in browser. | 29 days |
| Resonate | reson8.com | RCID2 | This cookie name is associated with Resonate and is used for advertising purposes. | 364 days |
| Salesforce DMP (Krux) | krxd.net | _kuid_* | Registers a unique ID to identify returning users for targeted advertising. | 179 days |
| Semasio GmbH | semasio.net | SEUNCY | Registers a unique device ID for returning users. | 364 days |
| Smart AdServer | smartadserver.com | csync | Registers unique IDs for targeted advertising and optimisation. | 13 months |
| pid | ||||
| TestIfCookieP | ||||
| smartclip Europe GmbH | sxp.smartclip.net | dspuuid | Tracks visitors across websites to measure advertising efficiency. | 30 days |
| smartclip Europe GmbH | sxp.smartclip.net | psyn | Supports partner data synchronisation. | 30 days |
| smartclip Europe GmbH | sxp.smartclip.net | uuid | Stores user ID for targeted advertising. | 30 days |
| Sonobi, Inc | go.sonobi.com | HAPLB8S | Registers a unique visitor ID for recognition on return visits. | Session |
| SpotX, Inc | spotxchange.com | Audience | Supports advertising audience targeting. | 365 days |
| Ströer SSP GmbH | adscale.de | cct | Used for advertising tracking. | 362 days |
| Ströer SSP GmbH | ih.adscale.de | tu | Tracks users across websites for ad targeting. | 362 days |
| Ströer SSP GmbH | adscale.de | uu | Tracks users across websites for ad targeting. | 362 days |
| Tapad, Inc. | tapad.com | TapAd_3WAY_SYNCS | Used for data synchronisation between advertising platforms. | 59 days |
| Tapad, Inc. | tapad.com | TapAd_DID | Identifies devices used by visitors for advertising purposes. | 59 days |
| Tapad, Inc. | tapad.com | TapAd_TS | 59 days | |
| The Trade Desk | adsrvr.org | TDCPM | Tracks partner ID matching to reduce duplicate sync calls. | 365 days |
| The Trade Desk | adsrvr.org | TDID | Identifies browser profiles for targeted advertising. | - |
| TripleLift, Inc. | 3lift.com | tluid | Identifies browsers across devices and sessions. | 90 days |
| twitter.com | personalization_id | Measures advertising performance across devices. | 729 days | |
| twitter.com | twll, k, guest_id, _twitter_sess, original_referer, external_referer, js | Enables Twitter content integration and sharing. | 4 years | |
| Verizon Media | advertising.com | APID | Tracks browsing activity for targeted advertising. | 365 days |
| Xandr, Inc. | adnxs.com | uuid2 | Tracks devices and browsers for ad performance measurement. | 89 days |
| Yahoo Inc. | analytics.yahoo.com | IDSYNC | Tracks visitors across sites to enable ad targeting. | 365 days |
| Yahoo Inc. | yahoo.com | A3 | Tracks browsing behaviour for targeted advertising. | 365 days |
| APID | 58 days | |||
| APIDTS | Session | |||
| Zeotap GmbH | zeotap.com | zc | Measures advertising effectiveness across sites. | 364 days |
Web beacons
Web beacons (also known as internet tags, pixel tags and clear GIFs) are typically transparent graphic images placed on a site or email. Web beacons are used in combination with cookies to measure the actions of visitors on websites. We may use beacons to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page.
ETag
A feature of the cache in browsers, an ETag is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of device identifier. ETag tracking generates unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.
Third parties
BT allow trusted third party partners to set cookies when you interact with BT services. Third parties include search engines, providers of measurement and analytics services, social media networks, affiliate networks, other members of the BT Group and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their marketing and services, and to perform services on behalf of BT (as described in the cookie categories above).
Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).
It is important to note that, although BT and its trusted third party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, BT and its trusted third party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement.
Managing cookies
There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from sites).
Our Cookie Banner
You can directly edit your preferences in relation to the cookies BT set by using the BT “Manage Cookie Settings” function to set your preferences. Here you can select your preferences in relation to all non-essential cookies placed by our website.
This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.
Managing cookies in your browser
Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:
· See what cookies you've got and delete them on an individual basis
· Block third party cookies
· Block cookies from particular sites
· Block all cookies from being set
· Delete all cookies when you close your browser
Deleting cookies means that any preference settings you have made on a website will be lost. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.
If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie – you’ll need to use your browser settings to remove any cookies dropped on your previous visit.
Find out how to manage your cookies using the most popular browsers below.
Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Safari
https://support.apple.com/en-gb/HT201265
https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Information about cookies
You can read more about cookies at:
http://www.allaboutcookies.org
Internet Advertising Bureau
A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu
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