Cloud Contact PCI
An agile and scalable solution, making compliance much simpler and more cost-effective.
Make sure your contact centres are compliant with Payment Card Industry (PCI) standards. With Cloud Contact PCI, there’s no need for call centre agents to handle cardholder data. Agent and caller can stay connected and talk freely throughout the transaction, thanks to our secure PCI technology.
If your business is dealing with credit card details, you know that all Payment Card Industry Data Security Standards (PCI DSS) must be met, and all agents and systems handling card data must be fully compliant. Non-compliance with these standards can damage your reputation, credibility, customer loyalty and expose businesses to legal issues.
However, PCI DSS compliance is a complex ongoing process. It can be time-consuming and expensive, and meeting PCI DSS requirements can limit business agility.
Cloud Contact PCI features
Cloud Contact PCI from BT offers a quick and easy solution to PCI compliance. As a cloud-based solution, it’s ideal for single, multiple and international sites, as it eliminates the need for cardholder data to be handled by contact centre agents, making compliance much simpler and more cost-effective.
- Real-time card validation with error checking increases productivity and reduces agent handling time
- DTMF (Dual tone multi frequency) - Tone Masking descopes the contact centre from PCI DSS, leaving us to take care of compliance.
- Secure Payments - Off-shore and outsourced agents can take payments securely
- Full Integration - solution can be fully integrated with all our Cloud Contact solutions as well as into your PSP or BT SafePay facility.
Cloud Contact PCI benefits
Cost-efficient
Reduce your contact centre costs by eliminating call forwarding and transaction charges. And with no need for hardware onsite you can dramatically reduce the cost of PCI compliance.
Compliant
All of the contact centre infrastructure and environments are out of scope for PCI DSS and call recordings remain intact, allowing compliancy with other regulations.
Secure
Increase real and perceived security, leaving no reputational risk from agent fraud and protecting and enforcing your brand and customer confidence levels.
Enriched customer experience
With continuous interaction between agent and customer and a non-intrusive experience, you’ll see no detrimental impact to your current experience and satisfaction levels.
Scalable
Cloud hosted, so it’s ideal for any environment from single to multi-site contact centres, and off-shore or home working agents.