Messaging (International SMS)

Give your customers and users more choice than ever before when contacting their favourite brands.

Give your customers another way to connect

We have partnered with Infobip to provide you with a way to meet customers where they are - ICg SMS Reach.  A simple, flexible messaging solution that lets customers communicate with your contact centre on their terms, improving accessibility, convenience and engagement.

Today's customers expect businesses to offer flexible ways to communicate. SMS Reach enables two-way messaging between your contact centre and customers using dedicated virtual mobile numbers, helping you deliver fast, convenient interactions without relying solely on voice calls.

Whether you're expanding your digital engagement strategy, introducing a dedicated messaging channel, or looking for a cost-effective authentication solution, SMS Reach gives you the flexibility to build the customer experience that's right for your business.

Why choose SMS Reach?

Offer customers more choice

Give customers the freedom to contact your business by text as well as voice, making it easier to connect in the way that suits them best.

Create more convenient conversations

Text messaging fits around your customers' lives, allowing them to send and receive messages without waiting on hold or navigating complex IVR menus.

Extend your contact centre globally

Enable two-way SMS using virtual mobile numbers across a wide range of countries, helping you deliver consistent customer experiences wherever you operate.

SMS Reach benefits 

• Enhance customer experience by adding SMS as a simple, familiar communication channel.
• Reduce customer effort with conversations that can happen at a pace that suits the user.
• Support digital engagement alongside your existing voice services.
• Deploy globally with virtual long numbers available across multiple countries.
• Choose the deployment model that suits you, whether alongside voice services or as a standalone messaging channel.
• Cost-effective authentication using dedicated SMS-enabled numbers where required.
• Easy to order and provision through your existing BT ordering process.

 

 

As part of the BT Inbound Contact global (ICg) portfolio, SMS Reach combines BT's global voice expertise with trusted messaging capabilities to help you deliver seamless, connected customer experiences across every interaction. 

Expand SMS Reach beyond just messaging with the ability to voice enable your Mobile Access Numbers in some regions, this allows for a full mobile friendly experience for your customers and employees.