General Terms
The standard terms governing your BT International agreement.
Below you will find the General Terms that govern our global business products and services whose specific terms are set out here.
General Terms are also available for Austria, Belgium, France, Italy, Luxembourg, the Netherlands, Sweden, and Switzerland. Copies can be obtained from your BT account team.
Legacy versions of the terms are set out further down this page here.
| BT Country | General Terms Version Number |
|---|---|
| Australia | Download |
| Bahrain | Download |
| Brazil | Download |
| Canada | Download |
| Chile | Download |
| China | Download |
| Colombia | Download |
| Germany | Download (October 2026) |
| Hong Kong | Download |
| India | Download |
| Ireland | Download |
| Japan | Download |
| Mexico | Download |
| Singapore | Download |
| South Africa | Download |
| Spain | Download |
| United Arab Emirates | Download |
| United Kingdom | Download |
| United States of America | Download |
Legacy Terms
| BT Country | General Terms Version Number |
|---|---|
| Bolivia | Download |
| Costa Rica | Download |
| Dominican Republic | Download |
| Ecuador | Download |
| El Salvador | Download |
| Germany | Deutsche Fassung – Mai 2022 English version – May 2022 Deutsche Fassung – Juli 2024 English version – July 2024 |
| Guatemala | Download |
| Honduras | Download |
| Nicaragua | Download |
| Panama | Download |
| Paraguay | Download |
| Peru | Download |
| Spain | Servicios de comunicaciones electrónicas (2022) Servicios no de comunicaciones electrónicas (2022) |
| Uruguay | Download |
| United Kingdom | Download |
| BT Country | General Terms Version Number |
|---|---|
| Australia | V1 |
| Bahrain | V1 |
| Belgium | Available on request |
| Bolivia | V2 |
| Brazil | V2 |
| Chile | V2 |
| Columbia | V2 |
| Costa Rica | V2 |
| Dominican Republic | V2 |
| Ecuador | V2 |
| El Salvador | V2 |
| France | Available on request |
| Germany | V2 |
| Guatemala | V2 |
| Honduras | V2 |
| Hong Kong | V2 |
| India | V2 |
| Ireland | V2 |
| Italy | Available on request |
| Japan | V2 |
| Luxembourg | Available on request |
| Mexico | V2 |
| Netherlands | Available on request |
| Nicaragua | V2 |
| Panama | V2 |
| Paraguay | V2 |
| Peru | V2 |
| Singapore | V2 |
| South Africa | V2 |
| Spain | Available on request |
| Sweden | Available on request |
| Switzerland | V2 |
| United Arab Emirates | V2 |
| United Kingdom | V2 |
| United States of America | V3 |
| Uruguay | V2 |
| Venezuela | V2 |
| BT Country | Master Service Agreements Version Number |
|---|---|
| Australia | V1 |
| Belgium | Available on request |
| Bolivia | V1 |
| Brazil | V1 |
| Chile | V1 |
| Colombia | V1 |
| Costa Rica | V2 |
| Dominican Republic | V1 |
| Ecuador | V1 |
| El Salvador | V1 |
| France | Available on request |
| Germany | V1 |
| Guatemala | V1 |
| Honduras | V1 |
| Hong Kong | V1 |
| Ireland | V1 |
| Italy | Available on request |
| Japan | V1 |
| Luxembourg | Available on request |
| Mexico | V1 |
| Netherlands | Available on request |
| Nicaragua | V1 |
| Panama | V1 |
| Paraguay | V1 |
| Peru | V1 |
| Singapore | V1 |
| South Africa | V1 |
| Spain | Available on request |
| Sweden | Available on request |
| Switzerland | V1 |
| United Arab Emirates | V1 |
| United Kingdom | V1 |
| United States | V1 - applies to contracts placed on or before 25th August 2023 V2 - applies to contracts placed between 25th August 2023 and 25th October 2023 |
| Uruguay | V1 |
| Venezuela | V1 |