Genesys Cloud contact centre
Transform customer and employee experiences with Genesys Cloud: an API-first platform with omnichannel, AI and journey management.
BT and Genesys: Future-ready customer experience platform
Customer expectations are rising and your technology needs to keep up. Discover how BT and Genesys are building future-ready customer experience platforms using cloud, AI, and data to deliver seamless, personalised service at scale.
Established market leader in customer and agent experiences
Powering high‑performing contact centres
Genesys Cloud unifies contact centre operations with Workplace Engagement Manager, seamlessly integrating voice, chat, email, and social channels while enhancing employee performance and customer satisfaction.
AI Integration
Genesys Cloud leverages AI to optimise customer interactions, automate tasks, and provide real-time insights, creating a smarter, more efficient contact centre.
Secure and seamless connectivity
BT enhances Genesys Cloud with its extensive voice and data networks, while enterprise-grade security safeguards customer interactions and sensitive data.
Scalable and flexible
Built to grow with businesses, Genesys Cloud offers flexible deployment and powerful features, adapting to evolving organisational needs.
See Genesys Cloud CX at work with an interactive demo
Get a firsthand look at Genesys Cloud CX with our interactive demo. Watch the video or explore the interactive platform yourself to see how it enhances customer and agent experiences by clicking the button below.
Genesys Contact: what you can expect
A better customer experience
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation. We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Work smarter – not harder
With easy scalability, you’ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless. We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Experience the smoothest transition to Genesys Cloud
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation’s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We’re a partner you can trust. We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Future proof your business with access to innovation
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics – which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential. We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Leave migration and support to us
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Why choose BT for customer contact
Global reach
BT’s network capabilities mean no global location is too hard to connect. We have experience handling bespoke in-country requirements all over the world.
Complex cloud migration
BT offers a truly safe pair of hands and strong architecting and design, having refined an enhanced hybrid delivery model, over 200+ migrations. BT actively manages over 150k agents on cloud globally.
A secure integrated ecosystem
Realising the benefits of integrated workflows and greater automation requires a partner like BT who can get key digital business tools talking to each other safely and securely.
An elite Genesys partner
As the highest level in the Genesys Partner Program, Elite partners bring unmatched expertise, proven success, and exclusive access to cutting-edge CX solutions.
Frequently asked questions
A hosted contact centre sometimes also has cloud elements to it, like remote access. But often, it’s an on-premises contact centre with data stored on physical servers.
Yes. It supports multiple types of integration and can connect to business systems in a number of different ways – using market-leading APIs.
It easily integrates with your customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, databases, enterprise data repositories, enterprise service buses, and other backend systems.