InternationalOps FabricTalk to an expert
OPS FABRIC / CONTENT REVIEW

Resilience.
Woven in.

Digital resilience.
From fragmented signals to confident action.

Explore a connected world. Experience the cost of fragmentation. Then see how observability, AI-assisted diagnostics and governed automation can change the response.

Discover Ops Fabric
BT INTERNATIONAL / DIGITAL OPERATIONS
Four capabilities. One connected world.
Select a node or open the network atlas
SCROLL TO GO DEEPER
INTERACTIVE 3D EXPERIENCE
DON’T JUST READ ABOUT RESILIENCE. EXPERIENCE IT.

One fabric.
Three ways inside.

Explore the network. Feel the disruption.
Take command of the response.

Interactive experiences are illustrative—not live customer telemetry, security tools or measured product performance.

ONE CONNECTED OPERATING MODEL

See. Diagnose.
Act with confidence.

Ops Fabric combines operational data, AI/ML and BT expertise
across your existing estate. Explore the capabilities in 3D.

Observability

Know the estate, dependencies and service-critical risks.

Experience

Connect technical performance to the people and applications it supports.

Automation & diagnostics

Gather evidence, test hypotheses and execute authorised workflows.

Assurance

Prioritise signals and validate recovery with a clear decision trail.

HORIZON 1 / CAPABILITY CATALOGUE

Ten themes.
One operating fabric.

Ten Horizon 1 themes.
Open a theme for its scope and related capability story.

Observability Services23 capabilities+

Understand estate and service health. Connect performance, dependencies and risk context to what matters to the business.

70% of issues identified before impact
Explore the story
Telemetry services3 capabilities+

Bring events, metrics, logs and traces into a usable evidence foundation across supported domains.

95% less alert noise
Explore the story
IT Service Management8 capabilities+

Coordinate incidents, ownership, customer communications, change approvals and validated recovery.

35% shorter outages
Explore the story
Correlation3 capabilities+

Connect related events, deduplicate signals and prioritise attention using service context.

95% less alert noise
Explore the story
Automation & Diagnostics Services12 capabilities+

Run repeatable path, routing and configuration checks; support fault isolation and authorised remediation.

35% faster service restoration · 10–15% self healing
Explore the story
Inventory Management1 capability+

Know which assets are in scope and how they relate to services, dependencies and operational ownership.

Estate foundation
Explore the story
Configuration Management2 capabilities+

Compare expected and observed configuration and support controlled, evidenced change.

Change and assurance foundation
Explore the story
AI driven services - GenAI, M/L7 capabilities+

Apply AI/ML to analysis; develop Gen AI assisted troubleshooting and customer-language updates grounded in evidence.

60% auto-triage / 80% auto RCA
Explore the story
Agentic AI1 capability+

Explore progressive, governed autonomy within explicit permissions, approval and validation boundaries.

Roadmap direction · timing to be confirmed
Explore the story
Managed Billing Services12 capabilities+

Connect managed billing processes and reporting with an understood service and asset estate.

Operational and commercial foundation
Explore the story
The operational fabric: foundations, adoption and evolution+

Digital resilience in practice

Optimised IT and agility; availability and resilience; intelligent automation; trust and compliance; sustainable, visible operations. Visibility, experience, automation and assurance connect these outcomes. Application performance, technology choice and investment return sit alongside security, scalability, sovereignty, skills and assured performance.

Adopt what is already there

Establish the digital foundation, prove operational value against a baseline and expand capabilities around the next customer priority. Capability counts and coverage vary by estate and entitlement. The briefing’s reference-account pattern connects automated diagnostics, digital discovery, asset and billing accuracy and ongoing value measurement.

Build a common foundation

Bring service management, discovery, inventory, monitoring and repeatable diagnostics into a coherent operating model. Consolidate overlapping tooling and align underlay and overlay service context.

Extend value deliberately

Define benefits and measurement for each capability, expand security and vulnerability-management services where agreed, and grow adoption in measurable waves.

Progress towards governed autonomy

Develop a unified service view, evidence-grounded incident explanations and customer updates, cross-domain correlation, risk intelligence, change impact assessment and predictive capacity insight.

Keep action accountable

Develop reusable diagnostics, supplier integration and conversational assistance with entitlement, approval, execution, validation, evidence and rollback boundaries. Roadmap scope and timing require confirmation.

Catalogue scope and availability depend on the agreed service. Percentage figures are published service-level claims, not per-category measurements. Gen AI and Agentic AI retain the roadmap qualifications below.

THE CAPABILITIES BEHIND THE OUTCOMESConnect the story to the figures

From evidence
to the next action.

Three practical stories.
One place to understand the operational journey.

ILLUSTRATIVE WORKFLOW / AGREED ESTATE SCOPE

A new advisory.
A focused response.

Turn an external risk signal into an asset-specific investigation. Start with discovery and lifecycle context, then focus attention on the services and devices that need a closer look.

  1. 01

    Know what is in scope

    Connect discovered assets, versions, configuration and service dependencies with the supported estate.

  2. 02

    Prioritise what matters

    Match advisory and lifecycle context to assets. Use service criticality and exposure to focus investigation.

  3. 03

    Make the next action clear

    Give the operational owner an evidence-backed assessment and a planned next check. Keep risk identification separate from a confirmed incident cause.

Operational examples are illustrative. Available tooling, integrations and automation depend on the agreed service and estate. Gen AI assistance is shown as a development direction, not a committed release.

PUBLISHED PERFORMANCE / BT INTERNATIONALExplore the capability stories

Less noise.
More momentum.

Published Ops Fabric figures from BT International.
Explore the operational outcomes behind the experience.

02 / OPS FABRIC
70%

Of issues identified before impact

Estate visibility and earlier risk detection.

Explore the capability
03 / OPS FABRIC
35%

Faster service restoration

Repeatable diagnostics and evidence-led response.

Explore the capability

Figures and labels as published on BT International’s Ops Fabric page. These are published service-level claims, not targets or measurements for individual roadmap items. Capability links explain the story; they do not apportion the figures between themes.

START WITH YOUR EXISTING INVESTMENT

We meet you
where you are.

Your current CPE, tools and service estate are the starting point.
Agree supported integrations and build value from there.

+Fabric

Connect network agility with operational context.

Global Fabric provides on-demand, programmable connectivity. Pair that flexibility with an operational approach that connects service visibility, diagnostics and change assurance around your business needs.

Explore Global Fabric
+Security

Prioritise risk in the context of your services.

Bring asset, configuration and advisory context into the operational conversation. Focus attention on service-critical risks and coordinate evidence-led investigation and remediation with the appropriate security teams.

Explore secure connectivity
EXPLORE BT’S PLATFORMSGlobal FabricOn-demand global connectivityGlobal VoiceBT’s separate global voice communications platform

Combined service design, supported CPE and integration scope are agreed for each estate.

WHAT COMES NEXT / ROADMAP DIRECTIONINDICATIVE · NO COMMITTED RELEASE DATES

What’s next?
Explore the direction.

Strengthen the operational foundation first.
Expand assistance and autonomy as controls and evidence mature.

View the Now / Next / Beyond roadmap+
  1. NOW

    Connected operational foundations

    Observability, AI/ML analysis, repeatable diagnostics and policy-driven workflows, within the agreed service scope.

    Availability confirmed through service design
  2. NEXT

    Evidence-grounded Gen AI assistance

    Develop assisted troubleshooting, suggested next checks and AI-drafted updates in customer language, grounded in service facts and approved knowledge and reviewed by an accountable person.

    Development direction · timing to be confirmed
  3. BEYOND

    Progressive, governed autonomy

    Explore broader cross-domain correlation and diagnostics, predictive insight and more reusable automation with explicit approval and validation boundaries.

    Longer-term direction · timing to be confirmed

This roadmap expresses direction for review. Scope, sequencing and release dates require validation before a customer commitment.

A CLEARER PICTURE

Your questions. Connected.

How does Ops Fabric differ from Global Fabric?+

Global Fabric provides on-demand global network connectivity. Ops Fabric focuses on operational capabilities, service visibility, automation and assurance. Discuss how each fits your service estate with BT.

Can Ops Fabric support my existing estate?+

BT describes Ops Fabric as designed to integrate with existing tools, platforms and technology domains. Its flexible service catalogue lets you tailor observability, automation and operational support to your requirements.

How should we measure operational value?+

Start with a clear outcome and baseline. Agree service and operational measures for the selected capabilities, then review adoption and evidence before expanding.

Does Ops Fabric support global operations?+

Yes. BT’s official overview describes support for organisations spanning multiple sites, technologies and regions, backed by global Operational Hubs and experienced operational teams.

MAKE THE CONNECTION

Your next chapter. Woven together.

Let’s talk about a more resilient digital operation.

Talk to BT International